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Making a Complaint
This school aims to be a caring, positive and supportive place where young people can learn and receive high quality education. School staff are committed to ensuring that everyone in the school community feels valued and respected as individuals. We have good transparent communication and a willingness to listen to our students and parents/carers, including when they are raising an initial concern or formal complaint.
Our school values all our students, staff and parents/carers. We celebrate diversity and will not tolerate any forms of discrimination. We are committed to using our policies to ensure that our school has an ethos of openness, fairness and excellent communication.Points of Contact
Before making a formal complaint, please ask a member of the Leadership Group to look into your concern:
| Role | Name | Attached Year Group | Attached Subjects | Main areas of Responsibility | |
|---|---|---|---|---|---|
| Deputy Headteacher | Noelle O'Kelly | 11 | Maths | Exams | NoKelly@elthamhill.com |
| Deputy Headteacher | Maxine Ferguson | 9 | History | Curriculum | MFerguson@elthamhill.com |
| Deputy Headteacher | Polly White | 10 | Safeguarding | PWhite@elthamhill.com | |
| Deputy Headteacher | Victoria Delaney | 7 | English | Teaching and Learning | VDelaney@elthamhill.com |
| Assistant Headteacher | Di Baker | 12 and 13 | 6th Form | DBaker@elthamhill.com | |
| Assistant Headteacher | Rosie Osborne | French | Extra Curricular clubs, trips and visits | ROsborne@elthamhill.com | |
| Assistant Headteacher | Caroline Hurley | 8 | Success Pathway | SEND | CHurley@elthamhill.com |
| Director of Operations | Joanne Smith | Catering | JSmith@elthamhill.com |
Then, if you are still concerned your complaint is not resolved, contact the Headteacher Ms Podmore: epodmore@elthamhill.com
You can view our Complaints Policy here:
Further information
The DfE, Parentkind Charity and Ofsted have published a guide which aims to help parents work with schools to address complaints. You can view the guide here:
